5. Billing & Plans
Plan Comparison
| Feature | Seasonal ($99/mo) | Starter ($199/mo) | Growth ($999/mo) | Enterprise ($1999/mo) |
|---|---|---|---|---|
| Transactions/month | 250 | 1,000 | 10,000 | Unlimited |
| Trading partners | 3 | 5 | Unlimited | Unlimited |
| File retention | 60 days | 14 days | 90 days | 365 days |
| Connection types | SFTP, API | SFTP, API | SFTP, AS2, API | All + custom |
| Healthcare EDI | 837/835/270/271 | 837/835/270/271 | 837/835/270/271 | 837/835/270/271 + custom |
| ERP / QuickBooks sync | Online | Online | Online + Desktop (Web Connector) | Online + Desktop (Web Connector) |
| Support | Priority chat + tickets | 24/7 + dedicated AM | ||
| SLA | Best effort | Best effort | 99.5% | 99.9% custom SLA |
Add-ons
| Add-on | Price | Description |
|---|---|---|
| Compliance & Audit Pack | $79/mo | Daily compliance scanning with near-real-time alerts, HIPAA audit trails, SOC 2 readiness evidence workflows (audit-readiness program — not a Type II attestation), and partner requirement validation. |
| Intelligence Hub (Advanced Analytics) | $499/mo | Explainable risk signals, partner scorecards, transaction trends, error analysis, SLA tracking, financial-risk views, recommendations, and Ask Signal guidance. |
| Document Archival Vault | $49–$149/mo | Extended retention (2yr, 5yr, 7yr) with IRS-compliant archival. Tier-based pricing. Never lose a transaction record. |
Upgrading Your Plan
Go to Dashboard → Billing → Change Plan. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing cycle.
Billing Portal
Click Manage Billing in the dashboard to open the Stripe Customer Portal, where you can update your payment method, view invoices, and cancel your subscription.
Still have questions?
Our support team typically responds within a few hours during business hours.
Contact support