7. FAQ
What is EDI integration?
Electronic Data Interchange (EDI) is the standard format used by businesses and healthcare organizations to exchange documents like purchase orders, invoices, and insurance claims. EDI integration connects your internal systems to trading partners that require EDI X12 format.
Do I need EDI expertise to use SignalEDI?
No. SignalEDI handles all the EDI complexity on your behalf. You send and receive data in standard formats like JSON or CSV, and SignalEDI translates everything to and from EDI X12 automatically.
How long does trading partner onboarding take?
Certifying with major trading partners (large retailers, healthcare payers) typically takes 6–8 weeks due to their internal intake, testing, and certification processes. That timeline is controlled by the trading partner, not SignalEDI platform setup (which is typically ready in days, not weeks).
Can SignalEDI sync EDI transactions to QuickBooks?
Yes. The ERP Marketplace add-on provides native connectors for QuickBooks Online, Sage, NetSuite, Xero, and more. 850 POs become bills, 810 invoices post to accounts receivable, and 835 remittance advices match to payments — no manual re-keying.
Is there a free trial?
Yes. SignalEDI offers a 30-day free trial with no credit card required. No setup fees, no long-term contracts, and you can cancel anytime.
What HIPAA transaction sets does SignalEDI support?
SignalEDI supports common HIPAA-governed X12 transaction formats including 837P/I/D (medical claims), 835 (remittance), 270/271 (eligibility inquiry/response), 278 (prior authorization request/response), and 277 (claim status). Healthcare workflows can be evaluated on paid plans. Production PHI requires an executed BAA plus the HIPAA/BAA add-on ($199/mo; included on Enterprise).
How is SignalEDI different from a traditional EDI clearinghouse?
Traditional clearinghouses require expensive setup fees ($500–1,500 per partner), long contracts, and EDI expertise. SignalEDI offers transparent all-inclusive pricing, a self-serve dashboard, and a modern API-first interface so you can prepare the work your side controls before partner certification finishes.
Where is my data stored?
Production files and transactions use encrypted AWS services: PostgreSQL on Amazon RDS and private Amazon S3 object storage. Data is encrypted at rest and in transit, with tenant isolation and audited access controls.
How do I cancel my subscription?
Open Dashboard → Subscriptions, scroll to **Leaving SignalEDI? Offboarding**, and choose **Cancel at period end**. You can undo cancellation any time before the billing period ends. You can also use **Manage Billing** in Stripe for payment method updates.
I uploaded an EDI file but it shows FAILED — what do I do?
Click the failed transaction to see the validation error details. Common issues: incorrect ISA/GS IDs (partner not found in your account), missing mandatory segments, or incorrect segment terminators. Fix the file and re-upload. If you need help, email support@signaledi.com with the transaction ID.
Still have questions?
Our support team typically responds within a few hours during business hours.
Contact support